Website Terms of Use
Last updated: [Insert date]
These terms apply to your use of this website operated by Authentic Ventures Ltd ("Authentic", "we", "us" or "our").
By using this website, you agree to these terms. If you do not agree to these terms, please do not use this website.
1. About us
This website is operated by:
Authentic Ventures Ltd
Company number: 16833527
Registered in: England and Wales
Registered office / business address: Glen Road, Stourbridge, West Midlands, DY8 2BB
Email: hello@theauthentic.uk
Website: www.authenticos.co.uk
2. What this website is for
This website provides information about Authentic, our services, our products, our content, and our approach to helping small and medium-sized businesses improve customer acquisition, conversion, retention, systems, automation and growth.
The information on this website is provided for general information only. It is not business, legal, financial, tax, accounting, technical or professional advice.
3. Our services
Authentic may offer services including, but not limited to:
- growth strategy and advisory services;
- VIBES Journey Assessments;
- CRM, automation and AI implementation support;
- sales and marketing system design;
- subscription-based access to Authentic OS;
- training, onboarding and customer success support;
- partner, referral or Growth Partner Programme opportunities.
Any services you buy from us will be governed by a separate proposal, order form, statement of work, subscription agreement, service agreement or other written terms agreed between you and Authentic.
If there is any conflict between these website terms and a separate written agreement between us, the separate written agreement will take priority for the services covered by that agreement.
4. No guaranteed results
We aim to help clients improve their growth systems, sales processes, customer journeys, follow-up, automation and commercial performance.
However, business growth depends on many factors outside our control, including your offer, market conditions, pricing, team capability, data quality, sales activity, customer service, budget, responsiveness and implementation.
We do not guarantee any specific result, revenue increase, number of leads, conversion rate, customer acquisition outcome, cost saving, valuation outcome or return on investment unless this is expressly agreed in writing.
Any examples, case studies, testimonials, forecasts, models or illustrations on this website are provided for context only and should not be treated as a promise that you will achieve the same or similar results.
5. Website content
We try to keep the information on this website accurate, useful and up to date. However, we do not guarantee that the website or its content will always be accurate, complete, current or available.
We may update, remove or change website content at any time without notice.
6. Intellectual property
Unless otherwise stated, all content on this website belongs to Authentic or is licensed to us. This includes text, designs, frameworks, graphics, branding, logos, videos, downloads, templates, resources, layouts and other materials.
You may view and use the website for your own internal business purposes.
You must not copy, reproduce, modify, republish, distribute, sell, license, exploit or create derivative works from any part of this website or our materials without our prior written permission.
This includes, without limitation, our frameworks, methodologies, product names, assessment structures, training materials, playbooks, copy, designs and growth system assets.
7. Acceptable use
You agree not to use this website:
- unlawfully, fraudulently or maliciously;
- to infringe our rights or anyone else's rights;
- to transmit viruses, malware or harmful code;
- to attempt to gain unauthorised access to the website, our systems or related services;
- to scrape, harvest or extract data from the website without permission;
- to interfere with the normal operation or security of the website;
- to misrepresent your identity or relationship with Authentic.
We may restrict, suspend or block access to the website if we believe these terms have been breached.
8. Downloads, resources and free tools
From time to time, we may make free resources, assessments, templates, guides, calculators, checklists, AI tools or other materials available through the website.
These are provided for general information and educational purposes only. They are not a substitute for tailored advice.
You are responsible for checking whether any resource is suitable for your business, sector, customers, systems and legal obligations before relying on it.
9. Third-party tools, platforms and links
Our website and services may refer to, integrate with, or rely on third-party tools, websites, platforms, software or services.
These may include CRM platforms, automation tools, AI tools, analytics tools, payment providers, social media platforms, scheduling tools, email providers, SMS or messaging providers, advertising platforms and customer communication systems.
Where third-party platforms are used to process personal data, they may act as processors, sub-processors, independent controllers or joint controllers depending on the nature of the processing.
Clients are responsible for reviewing and accepting the relevant third-party terms, privacy terms, data processing terms, platform limitations and compliance obligations where applicable.
We are not responsible for third-party websites, services, content, availability, security, accuracy, terms, privacy practices, data handling or performance, except where we have a direct legal responsibility that cannot be excluded.
10. AI, automation and technology
Some of our services and website features may involve artificial intelligence, automation, CRM systems, workflows, data processing, integrations or third-party technology.
You are responsible for ensuring that any data, content, prompts, customer information, business information or materials you provide are accurate, lawful and suitable for the intended use.
AI-generated outputs, automation recommendations or system suggestions may require human review. You should not rely on AI or automation outputs without checking them.
We are not responsible for errors caused by inaccurate data, poor-quality inputs, third-party software issues, platform outages, unauthorised changes, misuse, or failure to follow reasonable guidance.
11. Data protection, CRM and client customer data
Authentic may provide services involving CRM systems, automation, AI tools, marketing workflows, lead capture, customer communication, reporting, pipeline management and related technology.
Where we process personal data, our role under data protection law may vary depending on the context.
For data we collect through our own website, marketing, sales activity, customer relationships, billing, partner programme and business operations, Authentic acts as a data controller.
Where we process personal data solely on behalf of a client and in accordance with that client's documented instructions, Authentic may act as a data processor.
In some circumstances, Authentic may act as an independent controller or joint controller, particularly where we determine the purpose or means of processing, design customer journeys, operate campaigns, configure automation logic, decide communication flows, analyse lead behaviour, manage follow-up activity, or otherwise exercise decision-making over how personal data is used.
Where client customer data is processed through third-party platforms, including CRM, automation, AI, communication, analytics or marketing systems, the client remains responsible for ensuring they have an appropriate lawful basis, privacy notice, consent mechanism where required, data accuracy, suppression lists, opt-out process and authority to provide that data to Authentic and relevant third-party providers.
Clients must not upload, import, share or instruct Authentic to process personal data unless they are legally entitled to do so.
Where required, data processing terms, controller-to-controller terms, joint controller arrangements or other data protection terms may apply in addition to these website terms.
Authentic may refuse, suspend or restrict work where we believe proposed processing creates an unacceptable legal, regulatory, security, reputational or compliance risk.
12. Privacy and personal data
Your use of this website may involve the collection and processing of personal data.
Please read our Privacy Policy for information about how we collect, use, store and protect personal data.
Where we use cookies or similar technologies, we will provide information about this through our Cookie Policy or cookie notice.
13. Email, forms and communications
If you submit a form, book a call, download a resource, join a mailing list, request information or otherwise contact us through the website, you agree that we may contact you in relation to your enquiry.
Where required by law, we will ask for your consent before sending marketing communications. You can unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us.
14. Growth Partner Programme
If the website refers to our Growth Partner Programme, referral programme, affiliate programme or partner network, those references are for general information only.
Participation in any partner programme is subject to separate partner terms, eligibility criteria, approval, tracking rules, commission terms and payment conditions.
We may accept, reject, suspend or remove partners at our discretion.
No commission, referral fee or other payment is due unless confirmed in separate written partner terms or an approved partner agreement.
15. Limitation of liability
Nothing in these terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.
To the fullest extent permitted by law, we will not be liable for:
- loss of profits, sales, revenue or business;
- loss of anticipated savings;
- loss of goodwill or reputation;
- loss of data;
- business interruption;
- loss caused by third-party platforms, software or service providers;
- indirect, consequential or special losses;
- decisions made based on general website content.
Our total liability to you arising from your use of this website will be limited to £100.
This limitation does not affect any separate written agreement you may have with us for paid services.
16. Website availability and security
We do not guarantee that this website will always be available, uninterrupted, secure or free from bugs, viruses or errors.
You are responsible for using appropriate security software, virus protection and device safeguards when accessing the website.
We may suspend, withdraw, restrict or change any part of the website at any time.
17. User-submitted content
If you submit information, comments, feedback, testimonials, reviews, form responses, files, ideas or other content through the website, you confirm that you have the right to do so and that the content is accurate, lawful and does not infringe anyone else's rights.
You grant us permission to use that content for the purpose for which it was submitted, including responding to your enquiry, providing services, improving our offering or using approved testimonials and feedback in our marketing.
We will only use personal data in accordance with our Privacy Policy.
18. Testimonials and case studies
Testimonials, reviews and case studies on this website reflect individual experiences and results.
They do not guarantee that you will achieve the same or similar outcomes.
We may edit testimonials for clarity, length or formatting, provided we do not materially change their meaning.
19. Important note about service agreements
These website terms explain how this website and Authentic's general business activities operate.
They do not replace any specific proposal, service agreement, subscription agreement, data processing agreement, controller-to-controller agreement, joint controller arrangement, platform agreement or other contract agreed between Authentic and a customer, partner or supplier.
Where Authentic processes client customer data, additional data protection terms may be required.
20. Changes to these terms
We may update these terms from time to time.
The latest version will be posted on this page with the updated date shown at the top.
Your continued use of the website after changes are posted means you accept the updated terms.
21. Governing law
These terms are governed by the laws of England and Wales.
The courts of England and Wales will have exclusive jurisdiction over any dispute arising from or relating to these terms or your use of this website.
22. Contact us
For questions about these terms, please contact:
Authentic Ventures Ltd
Company number: 16833527
Registered in: England and Wales
Registered office / business address: Glen Road, Stourbridge, West Midlands, DY8 2BB
Email: hello@theauthentic.uk